The European Electronic Communications Code (Directive (EU) 2018/1972) (the "EECC") requires us to provide applicable users of PennyChat with the following information about the electronic communication service that we provide as part of our Services or Business Services. This information supplements the terms of service for those services. Applicable users include microenterprises or small enterprises or not-for-profit organisations, unless they have explicitly agreed to waive all or parts of those provisions. For the purposes of your documentation, future reference and unchanged reproduction, you may download or print a copy of this document.
We work hard to provide the best service we can. However we cannot guarantee any minimum levels of quality of service and make no guarantees that our Services or Business Services will always function without disruptions, delay or errors. A number of factors beyond PennyChat's control may also impact your experience in using our Services or Business Services and may result in the disruption of your communication with other users including but not limited to: your local network, firewall, your internet service provider, the public internet, and power supply.
We work to protect the safety, security, and integrity of PennyChat by appropriately dealing with abusive people and activity violating our terms of service. We work to prohibit misuse of our Services and Business Services including harmful conduct towards others. We operate systems to improve our ability to detect incidents, threats or vulnerabilities that may harm the security of our Services and Business Services. If we learn of activity like this, we will take appropriate action such as removing that activity or contacting law enforcement.
We do not charge for using the PennyChat unless we agree otherwise with you. All users of our Services and Business Services are responsible for carrier data plans, Internet access fees, and other fees and taxes associated with use of our Services or Business Services.
PennyChat users can terminate their relationship with PennyChat at any time for any reason by deleting their account. For all users, we may modify, suspend or terminate your access to or use of our Services or Business Services for the reasons described in your terms of service.
If you have a complaint about our Services or Business Services you can raise it by contacting us:
For PennyChat you can contact us from any internet connected device at support@pennychat.app.You can take legal action against us for any Claim that arises out of, or relates to, our Services or Business Services. For information on which governing law and venue applies to your Claim please refer to the Dispute Resolution section of the terms of service for PennyChat.
You may also be entitled to refer disputes in relation to matters covered by the EECC to an independent body for dispute resolution appointed in your country. A list of competent independent bodies for dispute resolution in EU countries and links to their websites is available at the European Union's Online Dispute Resolution Bodies web page.
You must provide your mobile phone number and basic information (including a profile name of your choice) to create a PennyChat account. If you don't provide us with this information, you will not be able to create an account to use PennyChat.
Our Privacy Policy includes information on the personal data that is collected in the context of providing the PennyChat service.